Product Variations
The artisans of Anaar carefully construct each piece of footwear. Due to the handmade nature of our products, each product may vary slightly in size, color, and design. These variations are a testament to the artisanal craftsmanship and make every product unique. While we strive to maintain consistency, no two products are exactly alike.
Additionally, slight differences in color may occur due to lighting and screen settings in product photos.
Sizing & Returns
We use standard size chart to help you pick the perfect fit. However, if you still want to swap your pair for another size, you have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at pardesissneakers@gmail.com. Please note that returns will need to be sent to the following address:
[Shop No.11, Patil Complex, Opposite to Lodha Splendora Gate No.2, Bhyandarpada, Thane West, 400615]
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pardesissneakers@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns
Items can also be returned if you don’t need an exchange. You will receive a full refund if all conditions are met. Our customer care team will contact you for COD orders to get your account details and then process the refund.
To be eligible for returns, the footwear must be unworn and unused and include all tags, parts and accessories. We recommend trying on the footwear in clean, carpeted areas to avoid damage.
We do not entertain refunds & exchanges on International orders.
For any further assistance on this, you may get in touch with our customer care team at pardesissneakers@gmail.com.